Office Administrator

Location: Worcester, MA (in office)

About Us: Cunningham & Associates is a leading private tax firm dedicated to providing exceptional service and exorbitant value to our clients. Our team is committed to excellence, professionalism, and creating a welcoming environment for both our clients and employees. We believe in fostering a collaborative and supportive workplace where everyone can thrive to their full potential. 

Job Description: We are seeking a dynamic and detail-oriented Office Administrator to join our team. The ideal candidate will be responsible for managing office operations, supporting our financial systems, and ensuring a smooth workflow within the office. If you are organized, proactive, and emanate an indelible desire to delight each and every client, we want to hear from you!

Job Benefits:

• Competitive starting salary with regular review opportunities.
• Comprehensive health, dental, and retirement benefits packages.
• Opportunities for professional growth through job enlargement and a clearly defined career advancement path.
• Access to extensive internal and external training programs.
• Reimbursement for continuing education and professional certifications.
• Potential for increased earnings through performance incentives, profit-sharing, and achievement-focused goal programs.
• Supportive team environment with an engaging and inclusive company culture.

Key Responsibilities:

• Oversee day-to-day office operations, including answering phones, scheduling appointments, and greeting clients.
• Assist with client communications, including emails, phone calls, and follow-ups.
• Prepare and organize client files, ensuring all documentation is accurate and up-to-date.
• Support financial systems with administrative tasks such as data entry, report generation, and document preparation.
• Administer accounts receivable, including customer invoices, payments, and bank deposits.
• Administer accounts payable, including company expenses and bill payments.
• Assist with company financial reconciliations on a weekly, monthly, quarterly, and annual basis.
• Coordinate meetings and events, including booking venues and arranging catering.
• Maintain office supplies and equipment, ensuring everything is in stock and working order.
• Sustain polished and well-kept office space, including kitchenette and other common areas.
• Handle confidential information with discretion and professionalism.
• Perform other administrative duties as needed to support the team.

Core Qualifications:

• Strong organizational and multitasking abilities to executive office tasks efficiently.
• Excellent verbal and written communication skills to interact effectively with colleagues, clients, and vendors.
• Ability to work independently or collaborate amongst a team.
• Proficient with productivity tools including the Microsoft Office and Gmail Suites; must be comfortable working with spreadsheets.
• Strong interpersonal skills to build positive relationships within the team and with clients.
• Able to identify and resolve issues or problems promptly and effectively.
• Capable of handling sensitive information with discretion and preserving confidentiality.
• Attentive to detail to ensure accuracy in tasks such as data entry, scheduling, and document preparation.
• Adaptive and flexible to changing priorities and business needs.
• Operate with a continuous improvement mindset, always looking for ways to improve at the individual, team, customer, and organization levels.